The most commonly used tools can be accessed as easily at home as if you were on campus. The GW community has the capability to securely and effectively work while away from campus, as many of the day-to-day tasks completed in the office can also be accomplished remotely without the need of additional software. However, a few applications may require specialized hardware, software or access permissions. Monday through Friday-at 20 and by email ( ).Įmployees may also submit support tickets or direct questions to Martha Chatbot for 24/7 assistance. Technical support issues can be directed to the GW IT Support Center staff by phone-7 a.m. Here is a roundup of technical support resources available:Īlthough the GW IT walk-up support center is currently closed due to COVID-19 campus closures, technical support is still being offered virtually. Focused efforts in crisis planning, strategic technology investments and ongoing collaboration across diverse teams have allowed GW to remain such a strong community during this historic time.” “We were able to leverage these plans in order to make the sudden transition as streamlined as possible. “I am so proud of how our GW community came together and obviously proud of the response by our GW IT team who prepared business continuity plans for possible situations that would require remote work and online instruction,” Ms. In addition, more than 13,700 knowledge articles were accessed during this time.

Between March 15 and April 14, GW IT processed 1,842 troubleshooting and 879 requests for new or modified services. She said GW IT staff are working tirelessly to provide support and services to the GW community including providing online assistance with communication tools and technical support. Early said, because workers are spending less time getting to in-person sites and more time answering help requests remotely. “One interesting side effect of our ‘new norm’ is that providing support remotely has increased GW IT’s capacity for the number of students, faculty and employees our teams can assist,” Ms. That includes provisions allowing staff to work from home and respond to requests for support via phone and email, processing support tickets and remaining in constant contact with campus partners. Early said that GW IT staff normally dispatched to provide in-person support easily adjusted to providing online support because telecommuting contingencies were already a normal part of GW IT’s business continuity plans. “While COVID-19 presented unique challenges across the country, GW Information Technology was well prepared to provide remote support to students, faculty and staff,” said Loretta Early, GW’s chief information officer. The George Washington University Information Technology (GW IT) division has virtual resources to help the university community stay productive and connected while working and studying remotely.

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